Shipping & Returns

Shipping availability

Checkout supports only configured destinations and may block unsupported or manual-review regions.

Canary Islands, Ceuta, Melilla and other unsupported or manual-review destinations are not available for automatic online checkout or payment until tax, shipping and fulfillment rules are configured.

Shipping options are calculated during checkout from cart contents, parcel weight, destination country, province or region, city and postal code.

Spanish province, city and postal-code selectors are checkout helpers. Postal codes remain editable, and backend destination, tax and shipping validation remains authoritative.

Packlink PRO, when enabled, is used only to estimate shipping options and prices. The team still recreates shipments, buys labels, adds tracking and fulfills orders manually outside checkout.

International shipping

International deliveries may be subject to import duties, customs fees, local taxes or handling charges that are not included in the checkout total.

For non-EU export destinations, VAT may be shown as not charged on the order, but import duties, customs fees, local taxes or handling charges may be due on delivery.

Non-EU destinations may show a customs/import duties notice during checkout.

Tracking and dispatch

Carrier, tracking number and tracking URL may be added manually by the team when an order is marked as shipped.

The customer-selected shipping option, charged shipping amount, parcel snapshot and manual fulfillment status are stored with the order and should not be recalculated after payment.

Dispatch estimates, carrier promises and manual fulfillment procedures must be confirmed before the shop starts production sales.

Returns and refund support

There is no customer self-service returns flow in the storefront. Customers should contact the shop by email before sending any item back.

If the request is about an order, cancellation, change, return or refund, the customer should include the order number so support can review the purchase, payment and fulfillment history.

Return windows, item-condition rules, exclusions and return-shipping responsibilities are not final until reviewed by legal/gestor support.

Review before launch

Before production, replace this page with the real shipping destinations, lead times, carrier process, tracking policy, return conditions, refund timing and customer support details.