Terms of Service

Orders and accounts

Customers can buy as guests or create an account. Accounts may store a default country, saved addresses and order history for orders linked to that account.

Checkout collects customer contact details, shipping and billing address details, phone number with international prefix, selected shipping option, selected payment method and an order review before payment starts.

Orders are created from checkout and remain subject to stock availability, product availability, payment confirmation, destination support, signed shipping option validation and internal review where needed.

Guest orders remain guest orders unless the shop later adds a separate order-linking process.

Prices, discounts and taxes

Product prices are stable public commercial prices. VAT, destination tax notes, selected shipping and import-duty messages are calculated during checkout from the selected shipping destination.

Discount codes may be applied before payment when active and valid. Discount snapshots are stored with the order and usage is counted on paid redemptions.

For non-EU export destinations, checkout may show VAT as not charged while keeping the same public product price. Import duties, customs fees, local taxes or handling charges may still be due on delivery.

Canary Islands, Ceuta, Melilla and other unsupported or manual-review destinations are not available for automatic online checkout or payment until tax, shipping and fulfillment rules are configured.

Prices may be displayed with an approximate USD reference, but all payments are charged in EUR. A customer's bank or payment provider may apply currency conversion rates or fees.

Payments, shipping and fulfillment

Payments are processed through the selected provider, currently Stripe Checkout or PayPal when configured. Orders are treated as paid only after the shop records a safe payment confirmation through the backend.

Shipping options are selected during checkout and snapshotted on the order. Packlink PRO, when configured, is used only for rate estimation; shipments, labels, tracking and fulfillment are handled manually by the team.

The store may cancel, refund, partially refund or place orders under manual review when fulfillment, payment, stock, destination or operational checks require it.

Returns, refunds and support

Customers should contact support by email with their order number before sending any item back or requesting a cancellation, order change, return or refund.

Refunds may be processed as full or partial refunds through the original payment provider when supported. Stripe-paid orders use Stripe refunds, PayPal-paid orders use PayPal refunds, and manual refund markers are reserved for exceptional support cases where money movement is handled outside the automated provider flow.

Review before launch

Final terms should include the legal seller identity, governing law, customer rights, pricing details, delivery conditions, refund rights and support process.